FAQ

  • Employer

My client area

As an employer, the Client Area of Monizze enables you to place your orders, manage your invoices and have an overview of your employees’ situation. Through this portal, it is also possible to activate the domiciliation service.  

How can I log in?

To connect you to your Monizze Client Area as employer, click on the button « Log in » at the top right of the screen. Then, select the option « Client Area ». Next, you just need to identify yourself with your username and password that were provided in your welcome e-mail. Once this information is entered, you get access to your employer specific data.  

How can I grant access to other colleagues?

To give an access to a new administrator, please send us an e-mail to the address supportclient@monizze.be with the following information:
  • The name of the company
  • The first name of the new administrator
  • Their surname
  • Their e-mail address
  • Their phone number
Then your colleague will receive a confirmation and welcome e-mail with their username and password to log in to the Monizze Client Area.  

How can I ask for a new password?

If you forgot or lost your password for logging in to the Client Area, click on « Forgot password » on the connection portal to your account. Then, fill in your e-mail address in the field provided for this purpose. The instructions to reset your password will then be communicated to you by e-mail.  

How can I check and download my invoices?

To view your invoices, simply log into your Client Area. Once identified, go to the « Invoices » tab and click on the option « View » to examine it. To download it, just click on the invoice number.  

How can I pay my invoices by domiciliation?

Do you want to save time by paying your Monizze invoices by direct debit? You can easily activate this service by logging into your Client Area. To do this, go to the « Employer » tab, then click on « Payment method » and download the direct debit mandate by clicking on « Download the mandate ». Once you have completed the form, you will have to send it to your bank for registration. When the domiciliation is registered by your banker, please send us a copy of the confirmation of domiciliation (a stamp of the financial institution and an authentic proof of the electronic registration) to the address supportclient@monizze.be. Upon receipt by our services, it will be activated.   You cannot find an answer to your question about the Monizze Client Area? Contact us.