FAQ

  • Employer

My orders

Would you like to enjoy the benefits of the Monizze card for your meal vouchers, eco vouchers and gift vouchers? Nothing easier, just order. But how?  

How can I order Monizze cards?

To order your Monizze cards, simply go to your Client Area. In the « Order » tab, click on « Order cards ». This can then be done manually or by downloading a standardized order Excel file:
  • Manual option: click first on « Add a card » and fill in all the fields marked with an asterisk. After clicking on « Continue », you will have a summary of your cards. You can either end the operation by pressing « Confirm » or order others by pressing « Add another card ». You must add a card for each employee.
  • Download option: by following the download link, you receive a standardized order file in which you can fill in the fields indicated in yellow. Once this is completed, import it into your Client Area. You will also have a summary of your cards you will be able to confirm with the appropriate button.
An instructional video is available on the home page of your Client Area to show you the different steps. You can check the order of your Monizze cards at any time through your Customer Area. To do this, go to the « Employees » tab and then click on « Card production info ». You will find the production date of your cards.  

Do I have to order one card per product?

The Monizze card is a « multi-solutions » card: meal vouchers, eco vouchers and gift vouchers are loaded on the same card. Therefore, it is not necessary to order a new one if you already have one of our solutions and want to add a new one. The card order is not made per product, but only per employee.  

What is the delivery time of the cards and at which address are they sent?

Na de bestelling wordt de kaart naar het adres van uw bedrijf gestuurd. Als u wilt dat de kaart naar het adres van uw werknemer wordt verzonden, dan moet u dat uitdrukkelijk aanvragen. De kaarten worden geleverd binnen tien werkdagen.  

What is the time required to load the vouchers on the cards?

Upon receipt of your payment, the cards of your employees are loaded within 48 hours.   You cannot find an answer to your question about the order of your Monizze cards? Contact us.