FAQ
Meal voucher 
Eco voucher 
Gift voucher 
Employer
- Do I have to grant meal vouchers to my employees?
- Can I grant myself meal vouchers as an independent entrepreneur?
- Can meal vouchers be granted retroactively?
- How do I grant the Monizze meal voucher to my employees?
- Can I convert the meal vouchers into eco vouchers?
- I grant Monizze meal vouchers to my employees. I would now like to grant electronic eco vouchers. Do I have to re-order cards?
- How can I access my client area?
- What should I do when I hire a new employee?
- How can I order Monizze cards?
- How do I know if my cards are ordered?
- What is the delivery time of the cards?
- How can I order meal vouchers?
- How can I view and dowload my invoices?
- How can I pay my invoices by direct debit?
- What should I do when an employee leaves my company?
- What should I do to block an employee's card?
- What should I do when I take over a business?
- What should I do when I am the new employee in charge of the meal vouchers management?
- I can not find an answer for my question, what can I do?
Employee
- Where is my card sent?
- Who reloads my card ?
- How can I activate my card?
- How can I log into my user space "myMonizze" ?
- How can I request a new password for my user space "myMonizze"?
- Where can I change my personal data?
- How can I block my card (lost or stolen)?
- What should I do if my card is damaged, defective or rejected?
- How can I see my transactions ?
- How can I check my balance?
- How can I access my discount vouchers?
- What is the time of validity of meal vouchers?
- I didn't receive an e-mail when my meal vouchers were reloaded, what should I do?
- What should I do if I change employer?
- How to find a merchant that accepts the Monizze card?
- How to suggest a merchant?
- Is my data secure?
- I can not find an answer for my question, what can I do?
Merchant
- What should I do to accept the Monizze card?
- What is the cost for a merchant that accepts the Monizze meal vouchers?
- How to inform my clients that I accept the Monizze card?
- How am I reimbursed?
- How do I pay my invoices?
- What should I do when there is "insufficient balance" on my terminal?
- What should I do when I change my bank account number?
- What should I do when I take over a business that already accepts Monizze?
- I can not find an answer for my question, what can I do?
Employer
- How can I access my client area?
- What should I do when I hire a new employee?
- How can I order Monizze cards?
- How do I know if my cards are ordered?
- What is the delivery time of the cards?
- How can I view and dowload my invoices?
- How can I pay my invoices by direct debit?
- What should I do when an employee leaves my company?
- What should I do to block an employee's card?
- What should I do when I take over a business?
- What should I do when I am the new employee in charge of the meal vouchers management?
- I can not find an answer for my question, what can I do?
Employee
- Where is my card sent?
- Who reloads my card ?
- How can I activate my card?
- How can I log into my user space "myMonizze" ?
- How can I request a new password for my user space "myMonizze"?
- Where can I change my personal data?
- How can I block my card (lost or stolen)?
- What should I do if my card is damaged, defective or rejected?
- How can I see my transactions ?
- How can I check my balance?
- How can I access my discount vouchers?
- I didn't receive an e-mail when my meal vouchers were reloaded, what should I do?
- What should I do if I change employer?
- How to find a merchant that accepts the Monizze card?
- How to suggest a merchant?
- Is my data secure?
- I can not find an answer for my question, what can I do?
Merchant
- What should I do to accept the Monizze card?
- What is the cost for a merchant that accepts the Monizze meal vouchers?
- How to inform my clients that I accept the Monizze card?
- How am I reimbursed?
- How do I pay my invoices?
- What should I do when there is "insufficient balance" on my terminal?
- What should I do when I change my bank account number?
- What should I do when I take over a business that already accepts Monizze?
- I can not find an answer for my question, what can I do?
Employer
Employee
- Where is my card sent?
- How can I activate my card?
- How can I request a new password for my user space "myMonizze"?
- How can I block my card (lost or stolen)?
- How can I see my transactions ?
- How can I access my discount vouchers?
- How to find a merchant that accepts the Monizze card?
- Is my data secure?