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FAQ

How can we help you as a merchant with accepting Monizze?

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What are the costs of accepting Monizze?

To accept Monizze in your shop, you don’t pay activation or subscription fees, you only pay a cost per transaction:   

  • Meal: 1.5% of the amount (min. €0.10 and max. €0.80)   
  • Eco: 2.75% of the amount   
  • Gift: 2.75% of the amount   
  • Activ’: activity-based transactions   

So you pay nothing as long as no transactions take place in your shop with Monizze. 

Which payment terminals accept the Monizze card?

The Monizze card is accepted by almost all existing payment terminals. The condition is that the terminal must be C-TAP compatible. You can check this compatibility with your terminal supplier.    

Any questions? Please do not hesitate to contact us.  

How do I add an additional point of sale?

If you wish to add an additional point of sale, you have to submit a new connection request for this point of sale.    

To do so, follow the instructions via this link 

Please note: do you only wish to add a terminal at an existing point of sale? Then go to “How do I add or remove additional terminals?”.  

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

  • Your VAT number and/or affiliation number   
  • The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?

After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.

What do I need to do to accept Monizze online?

If the products and/or services in your online offer qualify for payment with meal, eco, or gift vouchers, follow the procedure via this link.

What do I need to do to accept Monizze's Activ' voucher?

Are you a sports, cultural or leisure organisation? You subscribe to Activ’ via this link. Activ’ is our online platform for booking sports, cultural and leisure activities. Hexeko, our technical partner, will then contact you. 

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal, eco, gift or consumption vouchers, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

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