FAQ

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  • employer
  • employee
  • merchant
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I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?

After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers:   

  1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
  2. Online, via your MyMonizze account
  3. Via Dealzz, our online benefits platform

I want to grant Monizze meal vouchers to my employees. How can I become a client?

You can become a Monizze client via this link.

What should I do if my employee’s Monizze card is lost or stolen?

If the Monizze card of one of your employees is lost or stolen, block that card via your client area.   

In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.  

Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone. 

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes.