Monizze

Terms and Conditions

Version 1 June 2026

PART I. GENERAL PROVISIONS

Article 1. Purpose

1.1. Monizze SA, with its registered office at Rue de l’Hôpital 31, 1000 Brussels, registered in the Cross-Reference Bank of Enterprises under number 0834.013.324 (hereinafter “Monizze”), is a provider of services and products relating to alternative forms of remuneration granted by employers to their staff. In particular, Monizze provides:

  • Electronic vouchers in the form of meal vouchers, eco-vouchers, gift vouchers and sports and culture vouchers (see also Part II).
  • A web platform in the form of a Software-as-a-Service (SaaS) solution designed for the management of alternative forms of remuneration within the framework of cafeteria and/or mobility schemes under the name “RewardFlex” (see also Part III).

1.2. By accepting a quotation, proposal, agreement or service from Monizze and/or any entity affiliated with or collaborating with it, the customer expressly and unconditionally agrees to these general terms and conditions, which form an integral part of the contractual relationship between the parties, regardless of the form in which the acceptance is made.

Article 2. Definitions

The definitions below have the following meanings in these general terms and conditions and apply to all provisions in which these terms are used:

  • Agreement: the quotation or any other document signed by the Customer for the purpose of obtaining Services from Monizze, or the collaboration on the basis of which Monizze provides Services to the Customer, to which these Terms and Conditions apply in full
  • Beneficiary: any employee or staff member of the Customer to whom Vouchers are allocated and/or who has access to RewardFlex
  • Beneficiary Account: individual account assigned to the Beneficiary into which Monizze deposits the nominal value of the allocated Vouchers for use by the Beneficiary
  • Beneficiary Portfolio: the budget allocated to the Beneficiary in RewardFlex, in accordance with rules set by the Customer, to subscribe to specific benefits
  • Card: individual medium, physical or digital, for the Vouchers, linked to the Beneficiary Account, with which Beneficiaries can make payments at Merchants
  • Customer: the legal entity or natural person who enters into an Agreement with Monizze and thereby allocates Vouchers to their staff or makes use of RewardFlex
  • Data Processing Agreement: the data processing agreement applicable between the parties for Services relating to RewardFlex, published at www.monizze.be/en/resources/document-center
  • Data Protection Legislation: refers to (i) Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”), (ii) the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, and (iii) all other legislation arising from the GDPR
  • General Terms and Conditions of Use: the contractual terms and conditions applicable to the use of the Vouchers by Beneficiaries, as published on www.monizze.be
  • Merchant: a service provider affiliated with the Monizze network that accepts payments via Vouchers
  • Platform: the digital environment through which the Customer and the Beneficiaries have access to the flexible remuneration and/or mobility budget (RewardFlex)
  • Privacy Policy: Monizze’s privacy policy, as published on www.monizze.be/en/privacy-policy
  • RewardFlex: the web platform in the form of a SaaS solution intended for the management of alternative forms of remuneration under cafeteria and/or mobility schemes
  • Services: the services for which the Customer enters into an Agreement with Monizze, including the use of Vouchers and/or the use of RewardFlex
  • Terms and Conditions: these general terms and conditions, applicable to the Services
  • Vouchers: electronic meal vouchers, eco-vouchers, gift vouchers and sports and culture vouchers, as issued by Monizze, with which Beneficiaries can make payments at Merchants

Article 3. Duration and termination of the Agreement

3.1. Each Agreement is entered into for a term of three (3) years, commencing on the date of conclusion of the Agreement. Thereafter, the Agreement shall be tacitly renewed for successive periods of three (3) years, unless it is expressly terminated by one of the parties by registered letter three (3) months prior to the renewal date.

3.2. The parties shall be entitled to terminate the Agreement with immediate effect by giving notice of termination to the other party by registered letter (i) in the event of a material breach by the other party which is not remedied within fourteen (14) calendar days of formal notice of default being served, or (ii) in the event of a prima facie presumption of insolvency or bankruptcy.

3.3. In the event of early termination of the Agreement by either party, a termination indemnity shall be payable by the terminating party as a matter of law.

The termination fee is set at a fixed amount equal to all fees, costs and other sums that would have been due under the Agreement had it been performed normally and in full until the end of the agreed term. If the termination fee cannot be calculated as such due to the absence of fixed fees, the termination fee shall be calculated on the basis of the average invoicing of the Services to the Customer during the twelve (12) months preceding the early termination, and this amount shall be extrapolated to the remaining term of the Agreement. However, the termination fee shall in no event be less than EUR 30,00 per Beneficiary and per remaining year of the current Agreement, with each year commenced being treated as a full year.

The aforementioned termination fee shall not prejudice the right of either party to prove and claim higher actual damages suffered as a result of the early termination.

Article 4. Prices, terms of payment and invoicing

4.1. The Services shall be provided at the prices set out in the Agreement. All prices are expressed in euros and are exclusive of VAT. Invoicing shall be carried out electronically.

Invoices are payable immediately upon receipt. In the event of non-payment of an invoice on the due date, default interest shall be payable by operation of law and without prior notice of default in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions, as well as a fixed compensation amounting to ten per cent (10%) of the outstanding invoice amount, with a minimum of EUR 50,00.

Any delay in payment shall also entitle Monizze to suspend the Services by operation of law and without prior notice of default until full payment of the amounts due.

4.2. Monizze is entitled to index the prices of the Services annually on the anniversary of the Agreement in accordance with the following formula:

(new amount) = (old amount) x (0.2 + 0.8 x (new index figure / starting index figure))

The index used is the wage cost index, as published by Agoria. The base index figure is the index figure for the month preceding the date of signing of the Agreement. The new index figure is the index figure for the month preceding the anniversary of the signing of the Agreement. If the Agoria index is no longer published or undergoes significant changes in terms of content and form, a comparable index will be used.

4.3. The prices and rates included in the Agreement are determined on the basis of the information provided to Monizze on the date of signing of the Agreement, such as the number of Beneficiaries, the issue volume of the Vouchers and/or the volume of the Services.

If, during the term of the Agreement, the number of Beneficiaries, the volume of Vouchers issued and/or the volume of Services increases or decreases by 5% or more compared to the initial or most recently agreed volumes, Monizze shall be entitled to adjust its rates accordingly. The Customer acknowledges and accepts that such a rate adjustment does not constitute grounds for termination or rescission of the Agreement.

4.4. Without prejudice to the application of articles 4.2 and 4.3, Monizze reserves the right, from the first anniversary of the Agreement, to amend the prices in whole or in part, whereby the adjusted prices shall be communicated to the Customer no later than three (3) months prior to the actual adjustment.

If the Customer does not accept the new prices, he is entitled to terminate the Agreement with immediate effect by registered letter within fifteen (15) calendar days of Monizze notifying them of these new prices. In the absence of such a timely objection, and in particular upon payment of invoices at the new prices, the new prices shall be deemed to have been expressly and unreservedly accepted by the Customer and the Agreement shall be renewed in accordance with article 3.

Article 5. Intellectual property rights

The Customer is and remains the owner of all intellectual property rights relating to any material it makes available to Monizze in order to enable Monizze to perform the Services.

Monizze is and remains the owner of all intellectual property rights relating to the Vouchers, the Platform, RewardFlex and the Services in general. For the use of the Platform, Monizze, where applicable together with its respective licensors, grants the Customer a non-exclusive, non-transferable and non-sublicensable licence, exclusively for the purposes and under the conditions set out in these Terms and Conditions, and limited to use within the context of the Customer’s internal business operations.

Article 6. Confidentiality

Both parties undertake to keep strictly confidential all information received from the other party in the context of this Agreement, which may reasonably be regarded as confidential or has been expressly designated as such, and to use such information exclusively for the performance of this Agreement. This duty of confidentiality shall remain in force for twelve (12) months following the termination or expiry of the Agreement.

Article 7. Data Protection

7.1. The Parties undertake to process all personal data processed by them in connection with this Agreement in accordance with the applicable Data Protection Legislation. The Parties shall take appropriate technical and organisational measures to ensure the security of such personal data and shall process personal data solely for the purposes of performing this Agreement.

7.2. For the Services relating to the issue of Vouchers, both Monizze and the Customer act as separate data controllers within the meaning of the GDPR. Each party is responsible for complying with its own obligations as a data controller. In particular, the Customer expressly declares that it is authorised to disclose the personal data of Beneficiaries to Monizze for the purpose of performing this Agreement.

The parties declare that they fully comply with their obligations as data controllers, including the implementation of appropriate technical and organisational measures to protect personal data, the respect of data subjects’ rights, and compliance with the other obligations under the GDPR.

The processing of Beneficiaries’ personal data by Monizze is governed by Monizze’s Privacy Policy, as published on Monizze’s website. The Customer acknowledges that this Privacy Policy governs the relationship between Monizze and the Beneficiaries and undertakes to inform the Beneficiaries thereof.

The Parties shall, to the extent reasonably possible, support one another in the fulfilment of their obligations towards data subjects and supervisory authorities, without prejudice to their own responsibilities as data controllers.

7.3. For the Services relating to RewardFlex, the Customer acts as the data controller and Monizze as the data processor within the meaning of the GDPR. Monizze’s Data Processing Agreement applies to these Services, as published on Monizze’s website. The Customer acknowledges and accepts that the provisions of this Data Processing Agreement form an integral part of the Agreement and that it will comply with the obligations under this Data Processing Agreement and the GDPR in general in cooperation with Monizze.

Article 8. Liability

8.1. Monizze shall not be held liable for (i) indirect or consequential damage, such as loss of data, loss of profit, loss of reputation, loss of revenue, increase in general costs, disruption of activities and claims by third parties (including Beneficiaries), (ii) damage resulting from faulty integration or technical shortcomings on the part of the Customer or an external service provider, (iii) payment issues on the part of the Merchants, (iv) damage resulting from the provision of incorrect or incomplete data by the Customer or (v) the availability of the Services as a result of maintenance work, fraud prevention, defects and/or force majeure.

8.2. Monizze’s total cumulative liability shall in all cases be limited to direct and proven damages and shall in no event exceed an amount equal to the invoiced rates for six (6) months of Services, calculated on the basis of the average of the rates invoiced to the Customer during the twelve (12) months preceding the event giving rise to the damage.

8.3. The limitations and exclusions of liability set out in this Agreement shall not apply in the event of wilful misconduct or fraud on the part of Monizze, nor in any other case where liability cannot be excluded or limited under applicable law.

8.4. Monizze accepts no liability whatsoever towards its agents (including, but not limited to, employees, directors or any other designated persons) on the basis of statutory provisions regarding non-contractual liability. The Customer therefore waives any legal claim against the aforementioned agents and shall never hold them directly liable for legal or factual acts they performed in the context of the performance of the Agreement.

Article 9. Miscellaneous

9.1. These Terms and Conditions apply to the exclusion of all other terms and conditions and may be consulted at any time on the Monizze website. The Customer waives their own general and/or special terms and conditions, even if these state that they apply.

Monizze reserves the right to amend these Terms and Conditions, in which case this new version of the Terms and Conditions shall be communicated to the Customer no later than two (2) months before it comes into effect. Notwithstanding the foregoing, any further performance of the Agreement, in particular the payment of invoices, shall constitute acceptance of the amended Terms and Conditions.

9.2. The Customer agrees that their name and/or logo may be included on Monizze’s customer list and hereby grants Monizze permission to use these for marketing, promotional and commercial purposes, including publication on the website, in brochures and other communication channels.

9.3 If one or more provisions of this Agreement are declared unlawful or unenforceable, the remaining provisions shall remain unaffected and the provisions in question shall, as far as possible, be replaced by one or more provisions with an equivalent effect.

9.4 Neither party shall be held liable for any failure to perform its obligations if such failure is the result of force majeure, being an unforeseeable and unavoidable event beyond the reasonable control of the party concerned. In the event of force majeure, the obligations of the party concerned shall be suspended for the duration of the force majeure situation.

9.5. Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party. Any assignment without such consent shall be null and void. Notwithstanding the foregoing, Monizze shall be entitled to assign its rights and obligations under this Agreement to a party that takes over all or part of its business.

Article 10. Governing law and competent court

This Agreement and any disputes arising from it, whether on contractual or non-contractual grounds, shall be governed by Belgian law.

All disputes arising from or in connection with this Agreement fall within the exclusive jurisdiction of the courts of the judicial district of Brussels.

PART II. SPECIAL PROVISIONS REGARDING VOUCHERS

Article 11. Subject matter of the Services relating to Vouchers

Monizze is an issuer of electronic Vouchers in the form of meal vouchers, eco-vouchers, gift vouchers and sports and culture vouchers. On the basis of the Agreement between the Customer and Monizze, the latter issues Vouchers to the Beneficiaries.

Monizze undertakes to perform these Services in accordance with the applicable Belgian laws and regulations, as well as any binding decisions of the competent authorities. The Customer acknowledges that the use of these Services is subject to these laws and regulations, and that Monizze accepts no liability for any failure by the Customer or the Beneficiaries to comply with legal obligations.

Article 12. Monizze’s Obligations

Monizze undertakes to:

12.1. Create Beneficiary Accounts for the Beneficiaries based on the personal data provided by the Customer in their order;

12.2. If applicable, create Cards for the Beneficiaries and send them to the addresses provided by the Customer, together with all information relating to the use of these Cards and the Services in general, including the General Terms and Conditions of Use;

12.3. To replace Cards if they have expired or have been blocked following theft or loss (in which case the cost of the new Card will be invoiced to the Customer);

12.4. To credit the Beneficiary Accounts with the amount of the Vouchers as specified in the Customer’s order, no later than the start date of the Vouchers’ validity, provided that Monizze has received payment of the total nominal value of the Vouchers;

12.5. To inform the Beneficiaries and/or the Customer when a Beneficiary Account is credited;

12.6. To provide the Beneficiaries with the user functions as set out in the General Terms and Conditions of Use, including (i) online processing of payment transactions, (ii) debiting of Beneficiary Accounts in accordance with the First In First Out principle, (iii) checking the balance and validity period of the Vouchers via a secure website, via a mobile application, via an IVR (Interactive Voice Response) or via SMS (subject to a charge), (iv) blocking the Card in the event of theft or loss, including replacement of the Card in accordance with article 12.3; and (v) replacement of a defective Card (if a Card is returned that turns out not to be defective, an administrative fee of EUR 25,00 will be charged);

12.7. To ensure that its IT systems and their operation comply with the legislation in force;

12.8. To make the digital tools available to the Customer, i.e. the Monizze customer zone, the Monizze app and the MyMonizze account (for use by the Beneficiaries).

Article 13. Obligations of the Customer

The Customer undertakes to:

13.1. To provide Monizze with the personal data of the Beneficiaries for the purpose of issuing the Vouchers, in accordance with article 7.2 of these Terms and Conditions. If the Customer engages a third party to issue Vouchers (such as a payroll agency, an accountant or a consultant), they expressly declare that this third party is authorised to provide Monizze with the personal data of the Beneficiaries on the Customer’s behalf;

13.2. To order the Vouchers for the Beneficiaries, as specified in the Agreement, via the secure channels made available to him;

13.3. To meet his payment obligations for the total amount of the nominal values of the Vouchers and the costs associated with the Services;

13.4. To bear the costs of issuing Cards, including the replacement costs of the Card in the event of expiry, loss, theft or damage rendering the Card unusable. The Customer shall remain responsible, even after termination of the Agreement, for ensuring that the Beneficiaries have access to the Vouchers, including, where applicable, by bearing the cost of new Cards, until the expiry dates of the Vouchers;

13.5. To inform Monizze immediately in the event of (suspected) fraud committed using a Card and/or Vouchers;

13.6. To actively use the Monizze customer portal made available to him by Monizze, and to encourage Beneficiaries to use the Monizze app and the MyMonizze account.

Article 14. Rates

The Vouchers are sold at the rates set out in the Agreement.

The monthly payment of the nominal value of the Vouchers must be made at the time specified in the Agreement and, failing that, no later than upon receipt of the corresponding payment request. Payments shall be made to the third-party account specified by Monizze.

Specifically for meal vouchers, where orders are processed manually, the maximum permitted number per order is limited to seventy-nine (79) meal vouchers.

PART III. SPECIAL PROVISIONS REGARDING REWARDFLEX

Article 15. Scope of the Services relating to RewardFlex

15.1. Monizze grants the Customer and the Beneficiaries access to the Platform in the form of a SaaS solution via a secure online environment.

15.2. If the Platform is integrated with third-party systems (such as payroll software, leasing companies, mobility providers, etc.), this is done on the basis of the available API or data exchange. Monizze shall in no event be liable for (i) malfunctions or errors in third-party systems, (ii) delays in data processing, or (iii) incorrect interpretation of exchanged data by third parties.

Monizze reserves the right to modify, improve or adapt the Platform’s functionalities, provided this does not materially impair the core functionalities as agreed in the Agreement.

15.3. In accordance with article 7.3 of these Terms and Conditions, in the context of the Services relating to RewardFlex and with regard to the processing of personal data, the Customer acts as the data controller, whilst Monizze acts as the data processor. To this end, the parties shall enter into a separate Data Processing Agreement, which forms an integral part of this Agreement.

Article 16. Monizze’s Obligations

Monizze undertakes to:

16.1. Provide Monizze with the personal data of the Beneficiaries for the purpose of obtaining the Services, in accordance with Article 7.3 of these Terms and Conditions and the Data Processing Agreement. If the Customer engages a third party for its payroll administration (such as a payroll agency, an accountant or a consultant), it expressly declares that this payroll agency is authorised to provide Monizze with the personal data of the Beneficiaries on the Customer’s behalf;

16.2. To grant the Customer a non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Platform for the duration of the Agreement;

16.3. To enable the Customer, via the Platform, to (i) create Beneficiaries, (ii) configure flexible remuneration plans, (iii) manage mobility plans, (iv) carry out budget simulations and impact calculations, (v) select and allocate benefits to Beneficiaries, and (vi) generate reports for payroll and internal administration purposes;

16.4. To temporarily restrict or suspend access to the Platform if the security of the Platform is compromised or in the event of misuse or fraudulent use.

Article 17. Obligations of the Customer

The Customer undertakes that:

17.1. Remain solely responsible at all times for its role as employer of the Beneficiaries under the applicable social security legislation. The Customer remains responsible for (i) the management of user accounts, (ii) the confidentiality of login details and (iii) the correct and complete entry of data;

17.2. Acknowledge that access to the Platform is restricted to the internal business use of the Customer and the Beneficiaries. The Customer is prohibited from, and the Customer warrants to Monizze that the Beneficiaries will also comply with this prohibition, making the Platform available to third parties, in whole or in part, for commercial purposes, or decompiling, reverse-engineering, copying or otherwise reproducing the source code of the Platform;

17.3. To acknowledge that the Platform is dependent on internet connections and external infrastructure, as a result of which Monizze cannot guarantee uninterrupted or error-free operation;

17.4. To acknowledge that Monizze acts solely as a technology provider. Monizze does not act as a legal, social security, tax or accounting adviser. Monizze therefore does not guarantee the correct classification of the salary components on the Platform under social security or tax law (for example, in the event of the reclassification of benefits as salary, additional social security contributions or taxes, or the imposition of penalties);

17.5. He shall indemnify Monizze against all claims made by Beneficiaries, social inspection authorities, tax authorities or other third parties arising from the incorrect implementation or use of the Platform;

17.6. Activate/deactivate Beneficiaries’ access to the Platform;

17.7. It shall notify Monizze as soon as possible of any change, correction or adjustment affecting the budgets of the Beneficiary Portfolios, so that the amounts displayed reflect the Beneficiaries’ theoretical budget as accurately as possible. It is expressly acknowledged that, for budgets relating to mobility and cafeteria schemes, the actual budget can only be definitively determined by the Customer at the end of the relevant calendar year, depending on the parameters actually used (for example: actual performance, contractual status, absences, etc.). Monizze is unable to carry out adjustments or calculations based on parameters that have not been disclosed to Monizze;

17.8. The Customer shall, if necessary, authorise Monizze to order services/products from third parties via the Platform in connection with the benefits of the Beneficiaries.

Article 18. Fees

The rates for the Services relating to RewardFlex are set out in the Agreement.

Unless otherwise specified in the Agreement, the Services shall be invoiced monthly by Monizze on the basis of the number of Beneficiaries contracted by the Customer for each RewardFlex product.

The costs per Beneficiary are invoiced on the basis of the number of Beneficiaries originally stated in the Agreement, plus any additional Beneficiaries added by the Customer who have access to the Platform (regardless of whether they actually use the Platform). The number of Beneficiaries is reviewed quarterly and includes all Beneficiaries authorised to use the Platform. Any additional Beneficiary shall be added to the minimum number of Beneficiaries specified in the Agreement, and these additional Beneficiaries shall be invoiced at the price per Beneficiary agreed in the Agreement. This increased number shall apply for the original term or the respective renewal period and shall also apply as the minimum number of Beneficiaries for any subsequent renewal period. This number of Beneficiaries cannot be reduced during the term of the Agreement, but a deactivated Beneficiary may be replaced by a new authorised Beneficiary at no extra cost.

The same employee/staff member may be registered as two separate Beneficiaries if they have access to both RewardFlex products, i.e. the cafeteria plan and the mobility budget.