Who are you?
What do I need to do to accept Monizze through my payment terminal(s)?
We have not (yet) received our employee’s Monizze card.
You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards. To do so, go to the “Employees” tab and click on “Card creations”.
Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.
How do I add or remove additional terminals?
If you wish to add or remove a terminal, please send an email to firstname.lastname@example.org with below details:
- Your VAT number and/or affiliation number
- The new terminal id (TID – it consists of 8 characters)
Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.
I want to grant Monizze meal vouchers to my employees. How can I become a client?
Within what period are Monizze cards delivered?
Monizze cards are always delivered within ten working days of receiving the card order.