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Discover the new possibilities to spend your eco vouchers from the 1st of March!

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FAQ

How can we help you?

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Popular questions

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal, eco, gift or consumption vouchers, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

We have not (yet) received our employee’s Monizze card.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

How do I add or remove additional terminals?

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

  • Your VAT number and/or affiliation number   
  • The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

I want to grant Monizze meal vouchers to my employees. How can I become a client?

You can become a Monizze client via this link.

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.