How to cancel an invoice or an order

Every order is cancelled from the client area, however it was placed — manually or through a USS file.

1. In your client’s client area, open the Invoices tab.
2. On the invoice concerned, click the cancellation icon.
3. Give the reason for cancellation — it is used internally at Monizze.
4. Confirm: the credit note is sent automatically.

Note: cancellation is only possible while the invoice has not been paid yet.

If the invoice has already been paid, apply the correction on your client’s next order. If that is not possible, contact Support.

The credit note is generated automatically after the cancellation. There is nothing to request.