Your Monizze contact person
Every partner has a dedicated contact person. They answer your questions about your collaboration with Monizze and can be reached by email and/or phone.
How to support your clients in managing their vouchers
Depending on what you agreed with your client, orders are placed from their client area, from your Partner Area or through a USS file.
What your clients manage themselves
If you have agreed so with them, your clients can manage their orders, beneficiaries and payments themselves from their client area. The following guides are aimed at them:
Ordering on behalf of a client
You can place or change an order for a client from your Partner Area or through a USS file.
Every order is cancelled from the client area, including orders placed through a USS file, as long as the invoice has not been paid. The credit note is generated automatically. See the guide How to cancel an invoice or an order.
Accessing a client’s client area
If your client has given you access to their client area, you can manage their data and place their orders there. That access is set up from your Partner Area.
A question about a specific client?
Contact your Monizze contact person or email partner@monizze.be, mentioning the client concerned.