Getting started with Monizze

Physical card

Your employer orders your Monizze card. Depending on what your employer has chosen, you will receive your card at home or at the office. Delivery generally takes up to 7 business days, depending on the order and postal processing.

If your card has not arrived after this period, ask your employer to check the delivery status with Monizze.

Virtual card

If you have a virtual-card-only setup, you will receive an onboarding email with an invitation code. You will not receive a physical card.

Download the Monizze app and use the invitation code in the email to create your account. To pay in store, you will have to activate Monizze Pay in your app (under “Card”). Without Monizze Pay, you will be limited to online payments.

You can start onboarding in the Monizze app or online, depending on the type of invitation you received.

Each beneficiary should have one Monizze account. Without an account, you will not be able to use your card.

These activation steps are described on the letter received with your card.

The best way: in the Monizze app

1. Open the Monizze app.
2. Select Create my account.
3. Enter the requested information.
4. Follow the instructions to complete activation and set your password.

If you cannot install the app: online

1. Go to MyMonizze.
2. Select Create my account.
3. Enter the requested information.

If you don’t have access to the internet

Your card letter contains an SMS activation code. Send the code to 8844. You will receive confirmation by SMS and the information needed to access your account.

After activation or account creation, open the Monizze app or go to MyMonizze. Sign in with the email address or mobile phone number linked to your account and your personal password.

If you expected a physical card but did not receive it, ask your employer to check whether the card was ordered and dispatched.

If you expected an invitation email, check your spam or junk folder first. Your employer must have provided Monizze with your email address for an invitation to be sent. If you have a physical card, you may be able to start onboarding with your card number.

If you have a virtual-card-only setup and did not receive the invitation email, contact your employer so that they can verify your details and onboarding status.

• Download the Monizze app
• Log in to MyMonizze
• Monizze Card
• Contact Monizze