My invoices and payments

Open the Invoices tab in your client area. You can view and download your invoices.

1. Open the invoice for your order.
2. Use the amount, bank account number and structured communication shown on the invoice.
3. Make the payment before the requested loading date.
4. Keep your proof of payment until the vouchers are loaded.

Direct debit automates the payment of your voucher orders.

Log in to your client area and follow the Direct debit banner on the home page. You can also go to My company, then Payment method.

You continue to receive your invoices in the client area even when you pay by direct debit.

You can give your accountant or social secretariat access to your client area so they can view orders and invoices. Use user management or contact support.

How do I view my invoices?

Open Invoices in your client area.

How do I activate direct debit?

From the dashboard, click Set up direct debit, enter your bank details and confirm.

When are vouchers loaded after payment?

After payment is received, generally within 48 hours.

I paid by bank transfer but the vouchers are not loaded yet. What should I do?

Check that you used the structured communication from the invoice. If the issue continues, contact Monizze with your proof of payment.

Can my accountant access my invoices?

Yes. Give access through user management or contact support.

I received an invoice although I did not place an order. What should I check?

Check whether an automatic order is active in the Orders tab. If the invoice does not match an order, contact support.

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