Set up direct debit

1. Log in to your Client Area.
2. Open My company or select Set up direct debit from your dashboard.
3. Select Activate direct debit or Create new direct debit mandate.
4. Check your company and bank account details.
5. Click Continue activation on Twikey.
6. Follow the instructions and confirm your mandate via itsme.
7. You will receive a copy of your signed mandate by email.

Once direct debit is activated, your orders are paid automatically according to the terms of your mandate. You do not need to pay them manually a second time. You can still view your invoices in the Invoices tab of your client area.

Can I still view my invoices after activating direct debit?

Yes. Your invoices remain available in the Invoices tab, even when payment is made by direct debit.

Can I change my bank account?

Deactivate your current mandate first, then create a new mandate using your new bank details.

How do I stop direct debit?

You can stop your mandate from the payment settings in your client area. Your invoices will remain available, and you can choose another payment method for future orders.

I cannot find the direct debit option. What should I do?

Check the payment settings under My company. If the option is not available, contact Monizze.

• Go to your client area
• View your invoices and payments
• Order vouchers