My money: balance, transactions and validity

In the Monizze app

1. Open the Monizze app.
2. On the homepage, check the balance for each voucher type or benefit.
3. Tap on a voucher type to view its transactions and expiry information.

In MyMonizze

1. Sign in to MyMonizze.
2. Your balance is visible from the home page.
3. Open Transactions to see your detailed transactions for each voucher.

You may also be able to check your balance through your banking app, by SMS or by telephone. See the Monizze FAQ for the current options and charges.

In the Monizze app, select the relevant voucher balance to see the associated transactions. In MyMonizze, open Transactions. A transaction may be shown as:

• Successful, when the payment was completed.
• Failed, when the payment was not completed.
• Reversed, when the payment was cancelled or returned.

Sport & Culture transactions are visible on our Activ’ platform.

When new vouchers are loaded onto your account, Monizze will notify you by email, SMS and/or push notification via the app, depending on your configuration. If an expected load is not visible:

1. Check your balance and transaction history.
2. Check your email and SMS confirmations.
3. Ask your employer or payroll contact to confirm the amount and loading date.
4. Contact Monizze if the issue cannot be resolved.

The Monizze app can send push notifications for successful and unsuccessful payments. A notification includes the amount, voucher type, merchant and, when available, the reason for a declined payment. To receive notifications, allow them both in the Monizze app (in the Hub < Communications) and in your phone’s operating-system settings. A missing notification does not necessarily mean that a transaction is missing, so check your transaction history as well.

Check the exact expiry date in the Monizze app or MyMonizze. The oldest vouchers are always used first. When vouchers expire, an Expiration entry appears in the transaction history.

Eligible expired vouchers can be reactivated under these conditions:

• The request is made within three months after expiry, via the app or MyMonizze.
• A voucher can be reactivated only once.
• The voucher must already be expired; it cannot be extended in advance.
• Processing takes a few hours.
• Once reactivated, the voucher will be valid for another 3 months.

Meal, eco and Sport & Culture vouchers are listed as eligible for reactivation. Follow the instructions in the Monizze app, MyMonizze or Activ’ for the relevant voucher type.

First check that you are viewing the correct voucher type and that the transaction is not marked as Failed or Reversed. If the transaction, amount or merchant is still incorrect, contact Monizze through the contact form. Include the transaction date, amount, merchant and voucher type. Have your employee details and Monizze card information available. If the wrong voucher type was used, check the Monizze FAQ for the current correction rules and eligibility conditions.

• Monizze FAQ
• The Monizze app
• Log in to MyMonizze
• Activ’
• Contact Monizze