Sport & Culture vouchers (Activ’)

The Activ’ catalogue includes activities such as:

• Fitness, swimming, padel, tennis, climbing, yoga and dance.
• Sports clubs, courses, events and subscriptions.
• Cinema, theatre, concerts, festivals and museums.
• Amusement parks, animal parks and other leisure activities.
• Spa and wellness activities.

The full catalogue is available on the Activ’ platform.

Your Activ’ vouchers must be used via the Activ’ platform. It is not possible to spend them directly in store with your Monizze card.

Access the Activ’ platform

• The Monizze app: tap on your Activ’ balance and then on “I book an activity”.
• MyMonizze: on the right of the home page, click on “Book a sport or cultural activity with Activ’”.

Purchase your activity voucher

1. Browse by category or location.
2. Select an activity.
3. Follow the instructions on the selected activity/voucher — if necessary, contact the organisation before confirming your payment.
4. Pay online with your Activ’ balance. You can also complete the remaining amount with your regular debit card.
5. Follow the instructions shown by the activity provider and keep your confirmation email.

Your Activ’ balance is debited when the purchase is completed.

And of course: book your activity

Your voucher will be sent to you by email. Use it to book the selected activity.

If you paid for an eligible activity using another payment method, you may request reimbursement through Activ’.

1. On the left menu, select “Refund request”.
2. Select the organisation from the list.
3. Upload the proof of purchase.
4. Enter the requested information.
5. Submit the request.

A reimbursement is a refund for an eligible activity that you paid for yourself. It is not a cash withdrawal from your voucher balance. The exact document requirements, fees and processing times may depend on the current Activ’ process. Follow the instructions displayed on the platform when submitting your request.

If an organisation or activity is not listed:

1. Click on Suggest activities on the left menu of the home page.
2. Complete the form with the organisation’s name and contact details.
3. Submit your suggestion.

Monizze will contact the organisation and assess whether it can be added to Activ’.

You may continue to access discounts available on Activ’ during the voucher’s validity period after your allocated budget has been used. You then pay with your own payment method.

On the top left menu on Activ’, open “Transactions” to view your Sport & Culture purchases and voucher activity. Your general balances and voucher validity can also be checked in the Monizze app or MyMonizze.

Sport & Culture vouchers are valid for 15 months from receipt. Check the exact expiry date in the Monizze app, MyMonizze or on the Activ’ platform. Eligible expired Sport & Culture vouchers can be reactivated if the request is made within three months after expiry. The voucher can be reactivated only once, after the vouchers are expired. Follow the reactivation instructions shown on Activ’ or in the Monizze app.

• Monizze FAQ
• Open Activ’
• The Monizze app