Use my vouchers

Meal vouchers

Meal vouchers can be used for food and drink purchases at affiliated restaurants, shops, supermarkets and webshops. They are valid for 1 year from their issue date, and the oldest vouchers are always used first.

Eco vouchers

Eco vouchers can be used only for eligible ecological products and services included in the official list. They can be used at participating merchants and webshops. Eco vouchers are valid for two years.

Gift vouchers

Gift vouchers can be used at participating Monizze partner merchants, in-store or online where supported. They are valid for one year from their issue date. It’s the voucher with the largest range of options, from food to multimedia, books, beauty…

Sport & Culture vouchers

Sport & Culture vouchers are used through the Activ’ platform. They cannot be used directly as a normal card payment in a physical store. See Sport & Culture (Activ’) for more information.

1. Check that the merchant accepts Monizze and the voucher type you want to use.
2. Indicate the type of voucher you want to use: meal, eco or gift.
3. Pay with your card or with your phone via Monizze Pay.

If your card has a PIN code:

• For purchases under €50, no PIN will be required if you pay contactless.
• For purchases above €50 or when you insert your card, your PIN code will be required.
• If you pay with Monizze Pay, no PIN will be required since Monizze Pay works via your Monizze app, protected with biometry or a code.

Acceptance depends on the merchant, voucher type and eligibility of the products or services you are buying.

At an affiliated webshop:

1. Check that the merchant accepts your voucher type.
2. Add your products or services to the basket.
3. Select Monizze as the payment method when available.
4. Sign in with your Monizze credentials.
5. Complete any requested security verification and confirm the payment.

Online payments may need to be enabled in the Monizze app or in MyMonizze under your Card settings.

Ordering food online: some online purchases may require a Monizze Virtual Visa Card. This is a digital card for supported online purchases, not a universal Visa card. Create your Virtual Visa Card in a few seconds in the app. For now, you can only use it on hellofresh.be. To pay, register the Monizze Virtual Visa Card as your new payment method under “Visa” on hellofresh.be. More food delivery services are coming soon.

Dealzz: Dealzz is Monizze’s benefits platform with offers, discounted gift cards and promotions. The payment method depends on the offer and the participating brand. It includes meal, gift, Bizzness gift vouchers or bank card.

Use the Monizze merchant map in your app or on monizze.be to find where to use your vouchers. Select the relevant voucher type before searching. You can also search the Monizze Online Network to find webshops accepting Monizze. Merchant acceptance is subject to change.

Your card may or may not have a PIN code by default depending on the setup chosen by your employer. In the app, under “Card”, you can easily add or remove a PIN code. The PIN code is always random and cannot be changed. See our guide dedicated to PIN code management.

Check the following:

• Your card is activated and not blocked.
• Your balance is sufficient.
• The voucher has not expired.
• The merchant accepts Monizze and the voucher type.
• The product or service is eligible for the type of voucher.
• Your PIN is correct, if required.
• Online payments are enabled when paying online.

If the payment is still declined, check our FAQ or contact Monizze Customer Care.

Did you know? You can receive a push notification explaining why the transaction didn’t work. Just go to the “Hub” in your app, then “Communication”.

• Monizze Card
• Meal vouchers
• Eco-vouchers
• Gift vouchers
• Sport & Culture vouchers
• Merchant map
• Online Network