Sign in and manage my account

1. Open the Monizze app or go to MyMonizze.
2. Enter the email address or mobile phone number linked to your Monizze account.
3. Enter your personal password.

If you forgot the email address or mobile phone number used to sign in, use the Username forgotten option in the Monizze app. You may be asked for your Monizze card number or national register number.

If you no longer have access to the email address or phone number linked to your account, you may recover your account with itsme. Follow the “I no longer have access to this information” option shown in the app. itsme is used for account recovery, not as a standard sign-in method.

If the recovery process cannot identify your account, contact Monizze Customer Care.

1. Open the Monizze app or the Monizze login page.
2. Select Forgot password.
3. Choose the available recovery method, such as email or SMS.
4. Follow the link or code sent by Monizze.
5. Create a new password and sign in again.

If you do not receive the recovery message, check that you entered the email address or phone number linked to your account and check your spam or junk folder.

You can update your personal information, including your email address, mobile phone number and password, in your profile settings.

1. Sign in to the Monizze app or MyMonizze.
2. Open Profile.
3. Select the detail you want to update.
4. Follow the instructions shown on screen.

Keep your contact details up to date so that you can receive account and voucher notifications.

Where available, you can activate additional security features such as two-step verification, Face ID, fingerprint recognition or a personal app PIN.

To manage security features, open the security settings in the Monizze app or in MyMonizze and follow the instructions shown for your account.

Never share your password, verification codes or card details with another person.

• Log in to MyMonizze
• The Monizze app
• Monizze FAQ
• Contact Monizze