The Monizze app lets you manage your vouchers, benefits and Monizze card directly from your smartphone.
The Monizze app is available free of charge on iOS and Android.
Depending on the benefits that you have, you may see your meal vouchers, eco-vouchers, gift vouchers, your mobility budget, your cafeteria plan, your bonus plan, as well as your Activ’ vouchers and access to Activ’.
With the Monizze app, you can:
You can also access your account online through MyMonizze.
I forgot my username or password
Use Forgot username or Forgot password on the login screen and follow the instructions. Make sure you use the email address or mobile phone number linked to your Monizze account.
If you do not have a Monizze account yet, choose the account creation or card activation option in the app and follow the instructions.
Depending on your activation process, you may be asked for:
You will then be asked to confirm your details, verify your email address and phone number, and create a password.
During your first login, the app will invite you to set up a personal access code, Face ID or fingerprint authentication for faster and more secure access.
You can manage your notification preferences from the Hub in the app. Depending on your account and the benefits that you have, you can receive notifications about:
You can adjust your notification preferences whenever you want from the app.
You can choose how you want to pay:
Monizze Pay allows you to pay with your meal vouchers, eco-vouchers and gift vouchers directly from the Monizze app. It works in stores and restaurants where Monizze vouchers are accepted.
To activate Monizze Pay, you need a valid Monizze card. Monizze Pay is linked to your existing card and cannot be activated without one.
Monizze Pay works directly in the Monizze app. It is not used through Apple Pay or Google Pay.
To find a merchant that accepts Monizze:
The Monizze app includes a chatbot that can answer your questions and help you find the right information. Open the chatbot from the app whenever you need help with your account, card, vouchers or available features.
If you receive Activ’ vouchers, you can access Activ’ from the Monizze app. Activ’ allows you to use your Activ’ vouchers for eligible sports, cultural and leisure activities. The available activities and payment options are shown on the Activ’ platform.
Can I use the app without a physical card?
You can create an account and access certain features through the app. A valid Monizze card is required to activate Monizze Pay.
Can I use the same account if I receive a new card?
Yes. If you already have a Monizze account, log in to your existing account and follow the instructions to activate your new card.
Can I use both my card and my phone to pay?
Yes. You can choose to pay with your physical Monizze card or with your phone through Monizze Pay.
Where can I find merchants that accept Monizze?
Open the app and go to Network in the bottom menu. You can search for merchants near you and filter the results by voucher type.
What should I do if I cannot log in?
Check that you are using the email address or mobile phone number linked to your account. If necessary, use the username or password recovery options on the login screen. If the problem persists, contact Monizze support.
