When do my cheques expire? What can I buy with my eco vouchers? What should I do if I lose my Monizze card?
These are questions many of you are asking.
Good news: as a Monizze beneficiary, you now get instant answers from the Monizze AI assistant, directly in the Monizze app and on monizze.be.
👉 This service is for now exclusively for Monizze beneficiaries (holders of a Monizze card) and does not apply to employers.
An AI assistant available 24/7… complementing our customer service
Available 24/7, our AI assistant helps you quickly find the information you need, wherever you are, day or night.
Of course, it doesn’t replace our customer service: our customer service team – real people based in our Brussels office – are still be there to support you, in particular if your request requires human intervention or a personalised follow-up.
How to use the Monizze AI assistant?
It is currently available in the Monizze app and on our beneficiary contact page.
In the app, click on the small bubble at the top right of your screen. Ask your question and get your answer immediately.
Whether it’s checking the expiry date of your vouchers, verifying your balance, finding out where to use your gift vouchers, or what to do if you lose your Monizze card, your new AI assistant is here to guide you.
A new tool that grows with you
Our Ai assistant is still new at its job. It learns fast and will improve over time thanks to your questions and feedback. The more you use it, the more accurate and complete it will become.
Our commitment: your satisfaction above all
At Monizze, we do everything we can to make using your vouchers simple, fast, and pleasant. This new AI assistant is part of our mission to offer you a high-quality service, always accessible, in addition to our customer service.
Because your time is valuable and your needs are constantly evolving, we will continue to develop innovative solutions to make your life easier.