Choose the topic you have questions about:
How can I request a new password for my client area?
If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.
Within what period are Monizze cards delivered?
Monizze cards are always delivered within ten working days of receiving the card order.
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.
How can I pay my invoices by direct debit?
To pay by direct debit, download the SEPA mandate for your company via your client area via the tab “My company” and “Payment method”.
Complete the SEPA mandate and have it activated by your bank.
You must then send the mandate to supportclient@monizze.be so that we can activate the direct debit.
How do I log in to my client area?
You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.
- If you have forgotten your password, you can set a new one using the “Forgot password” button.
- If you have forgotten your e-mail address, you can contact one of our experts via this contact form.