FAQ

Monizze cards are always delivered within ten working days of receiving the card order.

There are 2 ways to spend your meal, eco and gift vouchers:   

1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
2. Online, via your MyMonizze account
3. Via Dealzz, our online benefits platform

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:   

• Via your e-mail address   
• Via your mobile phone number   

You will receive a link or a code via email or SMS to reset your new password.

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

Activate easily the direct debit via itsme with Twikey!

1. On the home page of your client area, click on “Direct Debit”
2. Click on “Activate Direct Debit”
3. Check your details and click on “Continuer l’activation sur Twikey”
4. Follow the steps and confirm your direct debit via Itsme
5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!