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FAQ

How can we help you?

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Popular questions

How do I log in to my client area?

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

  • If you have forgotten your password, you can set a new one using the “Forgot password” button.  
  • If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

  • Via the mobile app under “My Cards”   
  • Via MyMonizze on the homepage via “Block card”   
  • Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
  • By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

We have not (yet) received our employee’s Monizze card.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?

After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.

What can I buy with eco-vouchers?

Eco-vouchers can only be used to purchase ecological products or services. The National Labour Council (NAR) draws up the list of products and services that can be bought with eco-vouchers.      

Monizze eco-vouchers are accepted in a large network of large chains, as well as in local shops. In addition, you can also use the eco-voucher to pay online for purchases at various online shops.   

 Discover our offline network here.

Discover our online network here.