How can I have an activity reimbursed through my Activ' vouchers?
Have you recently paid for a sports & culture voucher-eligible activity using another payment method?
You can use your Activ’ balance to request a refund. To do this, select an activity with the “refund” icon on the platform. Click on “Add ticket” under “Refund request” to upload an image of your ticket. Fill in the requested information. Your Activ’ balance will be debited and the amount of your ticket credited into your bank account.
If the activity you want to be reimbursed for is not yet available on Activ’, you can use the “Suggest an activity” tab to submit a request.
How long are Activ' vouchers valid?
As of 1 July 2024, sports and culture vouchers are always valid for 15 months from the date of reception. Have they expired? Then you can reactivate them once for 3 months.
During the validity period, you continue to enjoy the discounts on our Activ’ platform, even if your allocated budget is used up. Then you simply pay with your own means of payment.