How can I block my Monizze card in case of loss or theft?
Has your Monizze card been lost or stolen? There are several ways to block it immediately:
- Via the mobile app under “My Cards”
- Via MyMonizze on the homepage via “Block card”
- Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.
- By phone by calling Card Stop on +32 (0)78 170 170 (24/7).
Your employer can also block your card himself via his own customer area.
How do I add or remove additional terminals?
If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:
- Your VAT number and/or affiliation number
- The new terminal id (TID – it consists of 8 characters)
Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.
I want to grant Monizze meal vouchers to my employees. How can I become a client?
You can become a Monizze client via this link.
How can I pay my invoices by direct debit?
Activate easily the direct debit via itsme with Twikey!
- On the home page of your client area, click on “Direct Debit”
- Click on “Activate Direct Debit”
- Check your details and click on “Continuer l’activation sur Twikey”
- Follow the steps and confirm your direct debit via Itsme
- You will receive the signed direct debit mandate via e-mail
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.