FAQ

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

• Via the mobile app under “My Cards”   
• Via MyMonizze on the homepage via “Block card”   
• Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
• By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

There are 2 ways to spend your meal, eco and gift vouchers:   

1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
2. Online, via your MyMonizze account
3. Via Dealzz, our online benefits platform

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:   

• Via your e-mail address   
• Via your mobile phone number   

You will receive a link or a code via email or SMS to reset your new password.