FAQ

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:   

• Via your e-mail address   
• Via your mobile phone number   

You will receive a link or a code via email or SMS to reset your new password.

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

Eco-vouchers can only be used to purchase ecological products or services. The National Labour Council (NAR) draws up the list of products and services that can be bought with eco-vouchers.      

Monizze eco-vouchers are accepted in a large network of large chains, as well as in local shops. In addition, you can also use the eco-voucher to pay online for purchases at various online shops.   

 Discover our offline network here.

Discover our online network here.

You can become a Monizze client via this link.