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FAQ

How can we help you?

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Popular questions

How do I log in to my client area?

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

  • If you have forgotten your password, you can set a new one using the “Forgot password” button.  
  • If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

How can I request a new password for my client area?

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail. 

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers:   

  1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
  2. Online, via your MyMonizze account
  3. Via Dealzz, our online benefits platform

As a Monizze partner, what benefits do my clients have?

Our common clients enjoy excellent service thanks to our digital solutions. This at a very competitive price.