FAQ

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  • employer
  • employee
  • merchant
  • partner

What is the advantage of becoming a Monizze partner?

As a Monizze partner, you benefit from several unique advantages. For example, you get access to various digital tools. In addition, you will increase the added value for your clients and the partnership will relieve you of administration to the maximum extent.

Contact our partner team at partner@monizze.be to gain access. 

How do I log in to my client area?

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

  • If you have forgotten your password, you can set a new one using the “Forgot password” button.  
  • If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

  • Via the mobile app under “My Cards”   
  • Via MyMonizze on the homepage via “Block card”   
  • Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
  • By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers:   

  1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
  2. Online, via your MyMonizze account
  3. Via Dealzz, our online benefits platform

What should I do if my employee’s Monizze card is lost or stolen?

If the Monizze card of one of your employees is lost or stolen, block that card via your client area.   

In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.  

Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.