FAQ

How can we help you?

Who are you?

I am
employer

I am
employee

I am
merchant

I am
partner

We have not (yet) received our employee’s Monizze card.

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards. To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

Where can I pay with my Monizze meal, eco and gift vouchers?

There are 2 ways to spend your meal, eco and gift vouchers: 

In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.
Online, via your MyMonizze account
Via Dealzz, our online benefits platform

What do I need to do to accept Monizze through my payment terminal(s)?

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

As a Monizze partner, what benefits do my clients have?

Our common clients enjoy excellent service thanks to our digital solutions. This at a very competitive price.

FAQ