FAQ

You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards.  To do so, go to the “Employees” tab and click on “Card creations”.

Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.

Activate easily the direct debit via itsme with Twikey!

1. On the home page of your client area, click on “Direct Debit”
2. Click on “Activate Direct Debit”
3. Check your details and click on “Continuer l’activation sur Twikey”
4. Follow the steps and confirm your direct debit via Itsme
5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:   

• Via your e-mail address   
• Via your mobile phone number   

You will receive a link or a code via email or SMS to reset your new password.

As a Monizze partner, you benefit from several unique advantages. For example, you get access to various digital tools. In addition, you will increase the added value for your clients and the partnership will relieve you of administration to the maximum extent.

Contact our partner team at partner@monizze.be to gain access. 

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

• If you have forgotten your password, you can set a new one using the “Forgot password” button.  
• If you have forgotten your e-mail address, you can contact one of our experts via this contact form.