FAQ

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

• If you have forgotten your password, you can set a new one using the “Forgot password” button.  
• If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

Logging into your personal account via the Monizze website or the Monizze app is very easy:    

1. Go to your Monizze account or open the Monizze app.   
2. Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.
3. Enter your personal password. Have you forgotten your password? Then follow these instructions.   

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

• Via the mobile app under “My Cards”   
• Via MyMonizze on the homepage via “Block card”   
• Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
• By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

Activate easily the direct debit via itsme with Twikey!

1. On the home page of your client area, click on “Direct Debit”
2. Click on “Activate Direct Debit”
3. Check your details and click on “Continuer l’activation sur Twikey”
4. Follow the steps and confirm your direct debit via Itsme
5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

There are 2 ways to spend your meal, eco and gift vouchers:   

1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
2. Online, via your MyMonizze account
3. Via Dealzz, our online benefits platform