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Popular questions
Within what period are Monizze cards delivered?
Monizze cards are always delivered within ten working days of receiving the card order.
Where can I pay with my Monizze meal, eco and gift vouchers?
There are 2 ways to spend your meal, eco and gift vouchers:
- In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.
- Online, via your MyMonizze account
- Via Dealzz, our online benefits platform
How can I pay my invoices by direct debit?
Activate easily the direct debit via itsme with Twikey!
- On the home page of your client area, click on “Direct Debit”
- Click on “Activate Direct Debit”
- Check your details and click on “Continuer l’activation sur Twikey”
- Follow the steps and confirm your direct debit via Itsme
- You will receive the signed direct debit mandate via e-mail
How can I request a new password?
Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:
- Via your e-mail address
- Via your mobile phone number
You will receive a link or a code via email or SMS to reset your new password.
How can I block my Monizze card in case of loss or theft?
Has your Monizze card been lost or stolen? There are several ways to block it immediately:
- Via the mobile app under “My Cards”
- Via MyMonizze on the homepage via “Block card”
- Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.
- By phone by calling Card Stop on +32 (0)78 170 170 (24/7).
Your employer can also block your card himself via his own customer area.