FAQ

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

As a Monizze partner, you benefit from several unique advantages. For example, you get access to various digital tools. In addition, you will increase the added value for your clients and the partnership will relieve you of administration to the maximum extent.

Contact our partner team at partner@monizze.be to gain access. 

There are 2 ways to spend your meal, eco and gift vouchers:   

1. In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card.  
2. Online, via your MyMonizze account
3. Via Dealzz, our online benefits platform

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

• If you have forgotten your password, you can set a new one using the “Forgot password” button.  
• If you have forgotten your e-mail address, you can contact one of our experts via this contact form.