FAQ

My invoices

In order to satisfy your customers even more and enhance their buying experience, you have decided to become affiliated to Monizze. But what does it actually cost you? Which invoices do you have to pay and how are the refunds made?  

Do I have to pay my invoices?

By accepting the Monizze payment card in your business, you have no invoices to pay. Indeed, you don’t pay any activation fee nor any subscription fee. You only have to pay the transaction fees directly debited at the moment of the payment made by the user. The percentages held amount to:
  • 1% of the transaction amount for the meal vouchers (with a minimum of € 0,045)
  • 2,75% of the transaction amount for the eco vouchers and gift vouchers
Monthly, you will receive an accounting summary with all the transaction fees.  

How are the refunds made?

The transaction fees are immediately held at the time of the payment. You are then refunded within 48 hours (working days). You will also find information concerning these refunds in your monthly accounting summary.   You cannot find an answer to your question about the management of your invoices following your affiliation to Monizze? Contact us.