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FAQ

How can we help you as an employer with your client area?

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Why is my Monizze account getting a new look soon?

The new look of the Monizze login page is to further improve your user experience. Your login details will remain the same. You will log in as you usually do, with the same username and password.

Do you have access to different Monizze platforms? Logging in will be even easier in a few days. All your accesses will be centralized through one login page, you won’t have to log in every time. Your login details will remain the same and your different accounts will be merged. You will then have one login.

How can I pay my invoices by direct debit?

Activate easily the direct debit via itsme with Twikey!

  1. On the home page of your client area, click on “Direct Debit”
  2. Click on “Activate Direct Debit”
  3. Check your details and click on “Continuer l’activation sur Twikey”
  4. Follow the steps and confirm your direct debit via Itsme
  5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

How can I consult and download my invoices on my client area?

You can consult and download all invoices and credit notes via your client area. Via the “Invoices” tab, your invoices are available in both PDF and XML format. 

How can I request a new password for my client area?

If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail. 

How can I give other employees access to the client area?

Through your client area, you manage the email addresses that have access to the client area. Users can be added or removed.  

To do so, log in and then click on “Access” under the “My company” tab. You add new users via the “Add user access” button.

How can I modify my company details via my client area?

Through your client area, you can modify all company details (address, e-mail address, contact persons, etc.) in the “My company” tab. 

How do I log in to my client area?

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

  • If you have forgotten your password, you can set a new one using the “Forgot password” button.  
  • If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

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