How can I transfer a transaction from one type of vouchers to another?
If you paid with your meal or eco vouchers while you wanted to use your corona premium or gift vouchers, you can transfer a transaction from one type of vouchers to another.
Log in to the Monizze app and open your transaction history by pressing the icon of one of your vouchers. Select the transaction you want to transfer and press “Transfer to another account.” If the balance of your gift vouchers or corona premium is high enough to repay the entire transaction, you can select this type of vouchers. Press “Confirm transfer” to complete the process. The amount will be deducted from your corona premium or gift voucher balance and transferred to your other vouchers.
This functionality is only available for transactions from the last 60 days. It is not possible to transfer a transaction to your meal or eco vouchers. This is because you only buy food or eco-friendly products respectively with these vouchers.
How can I check my transactions?
There are several ways to check your transactions:
- Through the Monizze app: on the homepage, click on the product for which you want to consult your transactions.
- Via your MyMonizze account: under the “transactions” tab, you will find an overview of your transactions for the past year.
- Via the app of one of our partners (KBC/CBC mobile, Belfius, Payconiq or Joyn)
- Via SMS: send MT to 3377 (€0.15 per SMS sent and received)
- To consult your Activ’ transactions, go to the Activ’ platform and click on “Transactions”.