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How can I block my Monizze card in case of loss or theft?
Has your Monizze card been lost or stolen? There are several ways to block it immediately:
- Via the mobile app under “My Cards”
- Via MyMonizze on the homepage via “Block card”
- Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.
- By phone by calling Card Stop on +32 (0)78 170 170 (24/7).
Your employer can also block your card himself via his own customer area.
How can I request a new password?
Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:
- Via your e-mail address
- Via your mobile phone number
You will receive a link or a code via email or SMS to reset your new password.
Within what period are Monizze cards delivered?
Monizze cards are always delivered within ten working days of receiving the card order.
As a Monizze partner, what benefits do my clients have?
Our common clients enjoy excellent service thanks to our digital solutions. This at a very competitive price.
How do I log in to my client area?
You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.
- If you have forgotten your password, you can set a new one using the “Forgot password” button.
- If you have forgotten your e-mail address, you can contact one of our experts via this contact form.