FAQ

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

You log in to your Monizze client area using your username (email address) and password that you received when you started at Monizze.  

• If you have forgotten your password, you can set a new one using the “Forgot password” button.  
• If you have forgotten your e-mail address, you can contact one of our experts via this contact form.

Activate easily the direct debit via itsme with Twikey!

1. On the home page of your client area, click on “Direct Debit”
2. Click on “Activate Direct Debit”
3. Check your details and click on “Continuer l’activation sur Twikey”
4. Follow the steps and confirm your direct debit via Itsme
5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

Our common clients enjoy excellent service thanks to our digital solutions. This at a very competitive price.

Monizze cards are always delivered within ten working days of receiving the card order.