Who are you?
How can I pay my invoices by direct debit?
Activate easily the direct debit via itsme with Twikey!
- On the home page of your client area, click on “Direct Debit”
- Click on “Activate Direct Debit”
- Check your details and click on “Continuer l’activation sur Twikey”
- Follow the steps and confirm your direct debit via Itsme
- You will receive the signed direct debit mandate via e-mail
How can I request a new password?
Have you forgotten your password? Click on “Forgot password” when you want to log in to your Monizze account via the mobile application or the Monizze website. Choose one of the options below to set a new password:
- Via your e-mail address
- Via your mobile phone number
You will receive a link or a code via email or SMS to reset your new password.
How can I request a new password for my client area?
If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.
How do I add or remove additional terminals?
If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:
- Your VAT number and/or affiliation number
- The new terminal id (TID – it consists of 8 characters)
Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.
Where can I pay with my Monizze meal, eco and gift vouchers?
There are 2 ways to spend your meal, eco and gift vouchers:
- In a shop, with your Monizze card: there are more than 30,000 shops in Belgium accepting the Monizze card. => add link network new website
- Online, via your MyMonizze account: => add link network new website
- Via Dealzz, our online benefits platform => add link Dealzz