FAQ

If the products and/or services in your offer qualify for payment by meal vouchers, eco vouchers, gift vouchers or the purchasing power premium, follow the procedure to accept Monizze offline or online. Completing the form only takes 5 minutes. 

If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:    

• Your VAT number and/or affiliation number   
• The new terminal id (TID – it consists of 8 characters)   

Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.

Discover our offline network here.

Discover our online network here.

Discover our Dealzz platform.

Activate easily the direct debit via itsme with Twikey!

1. On the home page of your client area, click on “Direct Debit”
2. Click on “Activate Direct Debit”
3. Check your details and click on “Continuer l’activation sur Twikey”
4. Follow the steps and confirm your direct debit via Itsme
5. You will receive the signed direct debit mandate via e-mail

Activate the direct debit with Twikey!

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

• Via the mobile app under “My Cards”   
• Via MyMonizze on the homepage via “Block card”   
• Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   
• By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area.