Where do I find my terminal ID (TID)?
A terminal ID number, also called terminal identification number or TID, is a series of eight-digit numbers.
You will find your TID at the top of your receipts or on the side or back of your device on a sticker applied by the technician.
Please note that this is not the serial number. You can contact your terminal provider if you cannot find it.
Below is an overview of the possible first digits of the terminals for the different terminal providers:
- Axepta: 62…, 65…, 117…, 119… of 125…
- CCV: 32…, 33…, 34…, 35…, 36…, 37… of 38…
- Loyalpay: 200…
- Marketpay: 18…
- NL: 50…
- SIX: 314…, 315…, 23…, 24…, 25… of 26…
- Vivawallet: 19…
- Worldline: 01…
What are the costs of accepting Monizze?
To accept Monizze in your shop, you don’t pay activation or subscription fees, you only pay a cost per transaction:
- Meal: 1.5% of the amount (min. €0.10 and max. €0.80)
- Eco: 2.75% of the amount
- Gift: 2.75% of the amount
- Activ’: activity-based transactions
So you pay nothing as long as no transactions take place in your shop with Monizze.
Which payment terminals accept the Monizze card?
The Monizze card is accepted by almost all existing payment terminals. The condition is that the terminal must be C-TAP compatible. You can check this compatibility with your terminal supplier.
Any questions? Please do not hesitate to contact us.
How do I add an additional point of sale?
If you wish to add an additional point of sale, you have to submit a new connection request for this point of sale.
To do so, follow the instructions via this link
Please note: do you only wish to add a terminal at an existing point of sale? Then go to “How do I add or remove additional terminals?”.
How do I add or remove additional terminals?
If you wish to add or remove a terminal, please send an email to shop@monizze.be with below details:
- Your VAT number and/or affiliation number
- The new terminal id (TID – it consists of 8 characters)
Note: Is the terminal located at a different address? Then go to “How do I add an additional point of sale?”.
I have submitted my application form to accept Monizze through my payment terminal. When can I accept Monizze?
After receiving your application, Monizze takes care of full follow-up. We will contact your terminal supplier to configure Monizze on your payment terminal. This is always done within 10 working days, remotely and without your intervention being required.
What do I need to do to accept Monizze online?
If the products and/or services in your online offer qualify for payment with meal, eco, or gift vouchers, follow the procedure via this link.
What do I need to do to accept Monizze's Activ' voucher?
Are you a sports, cultural or leisure organisation? You subscribe to Activ’ via this link. Activ’ is our online platform for booking sports, cultural and leisure activities. Hexeko, our technical partner, will then contact you.