How do I reissue my vouchers through the Monizze app?
I requested a reissuing of my meal vouchers the day after they expired. How do I calculate the new validity?
We will inform you of your new validity date as soon as the reissuing is effective. To calculate your new validity date, here is an example:
€13 in eco vouchers: expiry date 30 January 2023
Reissuing request submitted on 13 February 2023
Reissuing request processed on 15 February 2023
€13 in eco vouchers recharged to your account with a new validity date of 15 May 2023
In any case, the reissuing date of your vouchers will be visible in your Monizze mobile application or your MyMonizze.
How do I know if I can reissue my vouchers? If my vouchers expire, do they disappear from my app? How do I identify them?
If some of your vouchers have expired, you will see a line with the word “Expiration” in the list of transactions – either on your Monizze mobile application, or on your MyMonizze, or on the many apps that allow you to check your balance such as KBC, Belfius, Payconiq, …
The date and amount are listed, and you can use this information when applying for your validity extension.
How do I know if I can reactivate my vouchers? When my vouchers expire, do they disappear from my app? How can I identify it?
If some of your cheques have expired, you will see a line with the word “Expiry” in the list of transactions – either on your Monizze mobile app, or on your personal MyMonizze space, or on the many apps that allow you to check your balance such as KBC, Belfius, Payconiq…
The date and amount will be indicated, and you can use this information when submitting your validity extension request.
I have applied for reissuing. When does the new validity start?
The reissuing request will be processed within 10 working days. You will be informed as soon as the reissuing is effective. You will see the balance of your vouchers again on your Monizze mobile application or your MyMonizze.
If I have vouchers that expired on 15 September 2022 and it is 14 December 2022, can I reissue them?
Yes. You can reissue your vouchers up to 3 months after their expiry date. After the expiry of the 3-month period, reactivation is no longer possible.
I have not been able to use the vouchers for which I had already applied for 3 months of reissuing. Can I apply for a second reissuing?
No. A voucher that has already been reissued cannot be reissued a second time.
Can I request an extension for my vouchers that are about to expire?
No. Reissuing requests can only be made for vouchers that have already expired.
Until when can I apply to reissue my expired vouchers?
You can reissue your vouchers up to 3 months after their expiry date.
What kinds of vouchers can be reactivated?
Meal, eco and consumption vouchers.
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