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How can we help you as an employer with your orders?

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How can I consult details of my orders?

Would you like to consult an overview of the vouchers ordered per employee? Then go to the “Orders” tab in your client area. There you can consult the details for each order placed by downloading the xls report. 

Do I have to order a separate Monizze card for each product?

The Monizze card is multifunctional: meal vouchers, eco vouchers and gift vouchers are all loaded onto the same Monizze card. Monizze cards are not ordered per product category, but rather per employee.   

Activ’ (sports and culture vouchers) do not require a Monizze card. Your employees can enjoy this benefit via the online Activ’ platform.

When are the vouchers charged onto my employees’ Monizze cards?

Vouchers are always charged within 48h of receiving your payment. 

How do I place a voucher order with Monizze?

There are two ways to order vouchers from Monizze:  

  1. Through your social secretary: it is possible to order vouchers automatically through your social secretary. Contact your social secretary if you want to start this. 
  2. Via your client area: you can order the vouchers yourself via your client area. This can be done manually or via an Excel file. To do this, go to the “Orders” tab and select the desired product. You can enter your order on the page or you can work via an Excel file, by clicking on “Import file” and then following the steps. Watch our short video on how to easily order your vouchers yourself.

To which address will the Monizze cards be sent?

Monizze cards are sent to your company’s address. If you want the Monizze cards to be sent to your employees’ addresses, you must request this by contacting our support service. 

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

How can I order Monizze cards?

Monizze cards can be ordered through your client area 

You can order Monizze cards manually or download an Excel file with a standard order form. If you need to order a large number of Monizze cards, we recommend the order form:  

  • Manual order: in the “Employees” tab, click on “Add employee” and follow the instructions. You can complete your order by clicking “Confirm” or you can order more Monizze cards by clicking “Add another card”.  
  • Order via an Excel file: go to the “Orders” tab, select a product and then click on “Import file”. Download the standard order form and fill in the columns indicated in yellow. Once the file is completed, you can upload it as “New order”.  

You can check the order and production of your Monizze cards at any time in your client area. To do so, go to the “Employees” tab and then click on “Card production overview”. There you will find the production date and expected dispatch date of your Monizze cards. 

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