Choose the topic you have questions about:
We have not (yet) received our employee’s Monizze card.
You should count around 10 working days for the production and delivery of a new Monizze card. Through your client area, you can easily consult the card production and shipment dates of your employees’ Monizze cards. To do so, go to the “Employees” tab and click on “Card creations”.
Has the sending date passed a long time ago, but you have not received the card? Then please contact us. Keep in mind that postal processing may take several working days.
What should I do if my employee’s Monizze card is lost or stolen?
If the Monizze card of one of your employees is lost or stolen, block that card via your client area.
In the “Employees” tab, select the person concerned, click on “Cards” and “Block card” and confirm. A new card will be ordered automatically and delivered within 10 working days.
Your employee can also block their Monizze card themselves via MyMonizze, our mobile app or by phone.
I want to grant Monizze meal vouchers to my employees. How can I become a client?
You can become a Monizze client via this link.
How can I request a new password for my client area?
If you have forgotten your password, set a new one via the “Forgotten password” button. You must confirm your e-mail address in the field provided. Instructions for resetting your password will then be sent by e-mail.
Within what period are Monizze cards delivered?
Monizze cards are always delivered within ten working days of receiving the card order.